When you want to book your own bouncy castle for a party or special occasion you probably have a ton of questions. There are a lot of misconceptions, like renting inflatables are too expensive or that you can’t book online. Let us try and answer some of the more commonly asked questions so you can book your next rental with ease.
Do you pay ahead of time for the booking?
While you may not have to pay for the whole booking in advance most companies will expect you to pay a deposit to secure your rental, especially if you are booking on a busy weekend. You don’t have to go to the office in order to pay, you can typically make your deposit over the phone or online. You will need to have a debit or credit card handy. Most operators will expect you to pay the balance when they arrive and BEFORE they start setting up. Corporate affairs may run a bit differently.
Will I get a receipt or confirmation of booking?
Yes, you should. The payment processor connected to the booking company will send you one when you make your deposit. If you book over the phone then you should get a confirmation number.
What is the cancellation policy?
You should check with the company and find out their cancellation policy. Generally they require some type of notice if the host is cancelling. The rental company may also choose to cancel if there is inclement weather making it too dangerous to set up.
Will I have to set everything up myself?
Chances are that you won’t have to do any of the setup. Most companies that rent inflatables especially the really large one don’t allow customers to do their own setup because of liability issues and because they don’t want their equipment damaged. However, if you end up renting from a general party rental store then you may have to set it up yourself, here are some instructions on how to do that.
What happens if it gets damaged on my property?
Inflatables can get damaged in several ways. If it gets damaged because of negligence on your part such as fire or a lack of supervision then you may be on the hook for damages and you may be paying to replace it. Always ask the rental company about their terms and conditions, insurance and the age of the bounce house you are renting. Older equipment is more prone to damage.